![]() No matter who you call, you’ll probably be asked to share most of the same general information. This is because each addiction treatment center’s intake questions 1 “depend on the types of clients treated and the kinds of services offered,” as explained in a SAMHSA report on Treatment Improvement Protocol. When you call a rehab, the questions you’re asked may vary slightly from center to center. Basic Questions Inpatient Rehab Centers May Ask And remember - everything discussed during this phone call is to help you decide if the rehab center is the best match for you. ![]() For example, if you’re struggling with sex addiction and not a substance use disorder, you might be scheduled to join Sex and Love Addicts Anonymous meetings instead of Narcotics Anonymous meetings during your stay.ĭuring your intake assessment you’ll also have the chance to ask any additional questions you have, like details about the center’s facilities or specific therapies offered. Having an in-depth conversation about your background and concerns also allows the rehab to determine which standard length of stay is appropriate for you and if their core program needs to be adjusted to meet any of your specific needs. Substance Abuse and Mental Health Services Administration (SAMHSA) describes, this assessment helps “pinpoint places where there are - or may be - concerns.” The purpose of the rehab intake assessment 1 is for the center to determine what level of care you need and any logistics that need to be arranged for your treatment. Note: This initial admissions assessment is different from your check-in assessment, which is a much more in-depth evaluation performed by licensed mental health professionals and medical staff when you arrive at an inpatient facility for your stay. But you can also do it in-person if you visit a rehab center to see their facilities. Initial assessments usually occur via telephone. This series of questions is often referred to as an “initial assessment,” and is quite standard between different facilities. Usually, the admissions specialist will begin the call with a series of questions to learn more about you, your medical and substance use history, and your current condition. Knowing which questions to ask, and what questions to be prepared to answer, will empower you to get the facts you need and to determine for yourself if the rehab you’re calling is really the right one for you. Still, there’s no guarantee you’ll receive unbiased information when calling a treatment center. And all rehab staff should have ethical standards for interacting with potential clients and helping them get the treatment they need. Residential rehab admissions staff are usually trained to help people going through various mental, emotional, and physical struggles when they call. This is especially true if you call a hotline that’s trying to refer you to a rehab center for a fee. Yes, they want you to get the help you need, but typically they want you to get that help through their program. Their job is to sell their rehab center’s treatment to potential clients. It’s important to know that, in general, a rehab’s admissions staff performs the same functions as a sales team. ![]() ![]() Sometimes a receptionist will answer first and redirect your call. When you call a rehab center, you’ll talk to an intake or admissions specialist. Keep reading to learn more about inquiring at a residential treatment center. Knowing what to expect when you get on the phone with a rehab center can give you the confidence you need to make that first call. Plus, talking to an admissions specialist will help you determine if a particular treatment facility is the right fit for you. We understand how it can feel like another hurdle to clear on your way to getting reliable residential care.īut whether you’re seeking treatment for yourself or for a loved one, and whether you’ve researched inpatient rehab centers for weeks or not at all, that initial phone call is the first step to actively getting help. If you’re hesitant about calling an addiction treatment center for the first time, you’re not alone. ![]()
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